Job Opportunity

Assistant Manager - Charity Fashion & Furniture Home-Store

Haven Horizons is a registered charity committed to bringing about individual, family, community and societal changes necessary for the elimination of relationship abuse and associated gender inequality.

Our Charity Fashion & Furniture Home-Store operates under the trading name of Clare Haven Horizons in Ennis, Co. Clare. The proceeds from our stores supports the frontline domestic abuse services of Clare Haven Services and the development of education and prevention programmes aimed at ending relationship abuse.

Purpose and Key Responsibilities:

Job Purpose: 

The Assistant Manager will hold responsibility for the operational business management and efficient day to day running of Clare Haven Horizons’ Charity Fashion & Furniture Home-Store & Donations Depot in line with good governance and in accordance with the directions of the Shop Manager in order to maximise the proceeds to the Charity.

Key Responsibilities:

  1. To provide a high standard of professional service and support to customers, clients, donors and members of the public in line with respect for diversity and the non-discriminatory ethos of the
  2. To ensure that all fundraised income relating to the charity shop is handled in line with strict company cash handling policies & procedures and relevant charity regulatory guidelines as directed by your line
  3. To work collaboratively with your line manager & colleagues to ensure that charity shop sales are on target and expenditure is strictly controlled in order to maximize the proceeds to the charity and support its programs.
  4. To manage the charity shop roster to ensure that all areas of the business are sufficiently staffed at all times to allow for the smooth running of the charity shop business.
  5. To manage the company’s Furniture Donation Collection & Customer Delivery service ensuring continuity of supply of quality donations and efficient and safe collection and delivery of donated stock to the satisfaction of all concerned and ensure that any customer service/donor issues, quality control or safety concerns are brought to the attention of your line manager and dealt with without delay.
  6. To work collaboratively with the Stock & Shops Co-Ordinator, to ensure the efficient and timely processing of donated stock, including the receipt, sorting, screening, pricing and storing of donated items as well as the restocking and discounting of stock on the shop floor and professional presentation of shop window displays.
  7. To support your line manager to screen, train, supervise and support staff members, employment & work placement scheme workers and volunteers in line with best practice and the charity’s policies and procedures and inform your Line Manager of any issues relating to resource or HR issues in a timely fashion.
  8. To ensure that all shop and storage premises are kept clean, tidy and stock is well-presented, safely stored and fairly priced in line with the charity’s pricing guidelines.
  9. Identify and rectify any health safety & security hazards in relation to the operation of the charity shop business and record & report any accidents, incidents or security threats without delay to your line.

General Responsibilities:

  1. Complete your daily time sheet record of work attendance and inform your Line Manager a minimum of one hour in advance of your start time if you are unable to attend for work.
  2. Abide by all policies of the company’s Employee Handbook, Safety Statement, shop policies and procedures, as well as your employment contract and non-disclosure agreement.
  3. Assist as required in fundraising or promotional events associated with the Charity Shop.
  4. Take responsibility for opening & closing the Charity Store & Donations Depot as required.
  5. Attend and contribute to staff meetings, training and performance review.
  6. Please note that you will be required to work 2 Saturdays per month.
  7. Carry out any other reasonable tasks or instructions given by your Line Manager.


Competencies Required: Self Confidence:

  • Demonstrates confidence in his/her abilities and thinking.
  • Has sufficient self-assurance to deal with, rather than avoid, tough problems or situations.
  • Maintains self-confidence and presses on even when things are not going well or others are being critical.
  • Is not intimidated by strong, assertive people.

Results driven:

  • Defines all assignments and work problems in terms of results to be achieved.
  • Works constantly to find the most effective way to achieve intended results.
  • Works efficiently and diligently on the task at hand, putting in whatever time and effort is needed to do an excellent job.
  • Recognises quickly when progress toward results is slowing or stalling and takes immediate action to get back on track.
  • Accepts difficult goals or assignments and gets right to work.
  • Perseveres in drive for results even when faced with difficulties and setbacks.

Planning, organising & coordinating:

  • Effectively prioritises own work such that she/he is prepared and able to meet work objectives.
  •  Efficiently uses his/her time.
  • Organises resources efficiently and on time.
  • Effectively participates in routine planning activities related to his/her work.
  • Keeps appropriate people informed about progress on tasks/reports.

Interpersonal & Communication skills:

  • Has a natural ability to communicate effectively and empathetically.
  • Possesses good leadership qualities to motivate staff and volunteers to work together for the benefit of the charity.
  • Effective and competent in resolving minor customer/donor service and hr issues.